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Privacy Policy

PRIVACY POLICY

Poonam Sandhu Performance Consulting

www.poonamsandhumpc.ca  |  Effective Date: June 2026  |  Version 1.0

 

Your Privacy Matters

This Privacy Policy explains how Poonam Sandhu Performance Consulting ("we", "us", or "our") collects,

uses, discloses, and protects your personal information when you visit www.poonamsandhumpc.ca or

engage our consulting services.

 

We are committed to protecting your privacy in accordance with Canada's Personal Information

Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL),

British Columbia's Personal Information Protection Act (PIPA), and other applicable laws.

 

By using this website or our services, you consent to the practices described in this policy.

 

1.  Who We Are

 

 

This Privacy Policy applies to:

 

Business Name

Poonam Sandhu Performance Consulting

Operator

Poonam Sandhu, CMPC®, MSc

Location

British Columbia, Canada

Website

www.poonamsandhumpc.ca

Phone

604-816-2851

 

2.  Personal Information We Collect

 

 

We may collect the following categories of personal information:

 

2.1  Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Information submitted through contact forms, booking requests, or consultation intake forms

  • Newsletter subscription details

  • Feedback and ratings submitted through the website

  • Any other information you voluntarily provide when communicating with us

 

2.2  Information Collected Automatically

When you visit our website, we and our service providers (including Wix.com) may automatically collect:

  • IP address and approximate geographic location

  • Browser type and version

  • Operating system

  • Pages visited and time spent on each page

  • Referring URL (the page you came from)

  • Device type (desktop, mobile, tablet)

  • Cookie identifiers and similar tracking technologies

 

2.3  Sensitive Information

The nature of mental performance consulting may result in you sharing information about your mental health, performance challenges, personal goals, or other sensitive matters. We treat all such information with the highest degree of confidentiality and professionalism. This information is collected only with your express consent and is used solely to deliver our consulting services to you.

 

3.  How We Use Your Personal Information

 

 

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

 

  • Responding to your inquiries and consultation requests

  • Scheduling and delivering mental performance consulting sessions

  • Sending booking confirmations, session reminders, and follow-up communications

  • Sending our newsletter and marketing communications (only with your express or implied consent as required by CASL)

  • Processing payments for services rendered

  • Improving the content, functionality, and performance of our website

  • Complying with legal obligations

  • Protecting the security and integrity of our website and business

  • Conducting internal record-keeping and administration

 

We will not use your personal information for any purpose other than those listed above without first obtaining your consent, unless required or permitted by law.

 

4.  Legal Basis and Consent

 

 

Under PIPEDA and BC PIPA, we rely on the following bases for collecting and using your personal information:

 

4.1  Express Consent

You provide express consent when you: fill out a contact or booking form; subscribe to our newsletter; or explicitly agree to the collection of your information for a stated purpose.

 

4.2  Implied Consent

Implied consent may exist where the purpose for collection is obvious given the context of your relationship with us, such as when you inquire about our consulting services.

 

4.3  Withdrawal of Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact us using the information in Section 11. Note that withdrawal of consent may affect our ability to provide certain services to you.

 

5.  Cookies and Tracking Technologies

 

 

Our website is built and hosted on the Wix.com platform. Wix uses cookies and similar technologies to enable website functionality, analyse usage, and improve user experience. Cookies are small text files stored on your device.

 

5.1  Types of Cookies Used

 

Type

Purpose

Can You Opt Out?

Strictly Necessary

Core website functions (login, forms, security)

No — required for the site to function

Analytics

Understand how visitors use the site (e.g. Google Analytics)

Yes — via cookie consent banner or browser settings

Marketing

Track visits for advertising purposes

Yes — via cookie consent banner

 

You can manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website. For more information on Wix's data practices, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.

 

6.  How We Share Your Personal Information

 

 

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

 

6.1  Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

  • Wix.com — website hosting and platform services

  • Payment processors — for processing booking payments (these providers have their own privacy policies)

  • Email service providers — for sending newsletters and communications

  • Scheduling software providers — for managing appointment bookings

 

All service providers are required to handle your personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

 

6.2  Legal Requirements

We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

 

6.3  Business Transfers

In the unlikely event of a sale, merger, or transfer of all or part of our business, your personal information may be transferred to the acquiring entity, provided that the acquirer agrees to protect your information in a manner consistent with this Privacy Policy.

 

6.4  With Your Consent

We may share your information with other parties where you have provided your express consent to do so.

 

7.  Electronic Communications and CASL Compliance

 

 

Canada's Anti-Spam Legislation (CASL) governs the sending of commercial electronic messages (CEMs). We comply with CASL as follows:

 

  • We will only send you commercial electronic messages (newsletters, promotional emails) if you have provided express or implied consent as defined by CASL.

  • Every commercial electronic message we send will clearly identify Poonam Sandhu Performance Consulting as the sender.

  • Every commercial electronic message will include a functioning unsubscribe mechanism.

  • We will process all unsubscribe requests within 10 business days of receipt.

  • Implied consent may exist where you have an existing business relationship with us (e.g. you have purchased services within the last 24 months).

 

To unsubscribe from our mailing list at any time, click the 'Unsubscribe' link in any email we send, or contact us directly using the details in Section 11.

 

8.  Data Retention

 

 

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Our general retention guidelines are:

 

Type of Information

Retention Period

Consulting session records

7 years after last service, or as required by professional standards

Contact form submissions

2 years from date of submission

Newsletter subscriber records

Until you unsubscribe, plus 3 years for proof-of-consent records

Website analytics data

26 months (Google Analytics default, adjustable in settings)

Financial and billing records

7 years (required under the Income Tax Act, Canada)

 

When personal information is no longer required, it will be securely deleted, destroyed, or anonymised.

 

9.  Your Rights

 

 

Subject to applicable law, you have the following rights with respect to your personal information:

 

9.1  Right of Access

You have the right to request access to the personal information we hold about you, as well as information about how it is being used and disclosed. We will respond to access requests within 30 days of receipt.

 

9.2  Right to Correction

If you believe that personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to request that we correct it.

 

9.3  Right to Withdraw Consent

As described in Section 4.3, you may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual limitations.

 

9.4  Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or with the BC Information and Privacy Commissioner (OIPC BC):

 

 

We encourage you to contact us first so that we have an opportunity to address your concern before you escalate to a regulatory body.

 

10.  Security of Your Personal Information

 

 

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorised access, use, disclosure, modification, or destruction. These measures include:

 

  • Secure HTTPS encryption on our website (SSL/TLS)

  • Password-protected account access to website management tools and client records

  • Two-factor authentication on platform accounts where available

  • Limiting access to personal information to those who need it to deliver services

  • Using reputable and security-conscious third-party platforms (Wix, Google Workspace)

 

While we take all reasonable precautions, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

 

11.  Third-Party Links

 

 

Our website may contain links to third-party websites, including Instagram (@ps.performanceconsulting) and Wix booking tools. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of any third-party websites.

 

12.  Children's Privacy

 

 

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take steps to delete that information. If you are between the ages of 13 and 18, we recommend that a parent or guardian review this Privacy Policy with you.

 

For clients who are minors (under 18), we require written parental or guardian consent prior to providing consulting services.

 

13.  Changes to This Privacy Policy

 

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

 

  • Update the "Effective Date" at the top of this policy

  • Post the revised policy on our website at www.poonamsandhumpc.ca

  • Where required by law, notify affected individuals directly

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

 

14.  How to Contact Us

 

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

 

Contact Our Privacy Officer

Poonam Sandhu-Mooker, Privacy Officer

Poonam Sandhu Performance Consulting

British Columbia, Canada

 

Email:    inquire@poonamsandhumpc.ca

Phone:   604-816-2851

Website: www.poonamsandhumpc.ca

 

We will acknowledge receipt of your inquiry within 5 business days and

endeavour to resolve your concern within 30 calendar days.

 

15.  Applicable Law and Jurisdiction

 

 

This Privacy Policy is governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

 

 

This Privacy Policy was last reviewed and approved by:

Poonam Sandhu, CMPC®  |  Poonam Sandhu Performance Consulting

June 2026  |  www.poonamsandhumpc.ca

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